Terms

Terms & Conditions

Effective date: January 12, 2024

1. Agreement

These Terms & Conditions ("Terms") govern access to and use of the websites, SaaS products, and services provided by AivanceLabs, Inc. ("AivanceLabs", "we", "us"). By accessing the Services, you agree to these Terms and any order forms executed between you and AivanceLabs.

2. Accounts & responsibilities

  • Customers must provide accurate account information and maintain confidentiality of credentials.
  • You are responsible for activities conducted under your accounts and for complying with applicable laws.
  • AivanceLabs may suspend access if security is compromised or Terms are violated.

3. Use of services

You may use the Services only as permitted by the Agreement and applicable laws. You will not (a) reverse engineer or tamper with the Services, (b) resell or sublicense access, (c) introduce malicious code, or (d) use the Services to violate privacy, intellectual property, or regulatory obligations.

4. Intellectual property

AivanceLabs retains all rights, title, and interest in the Services, including software, documentation, and branding. Customers retain ownership of their data and grant AivanceLabs a limited license to process it for delivering the Services.

5. Confidentiality

Both parties agree to protect confidential information disclosed under the Agreement using a reasonable standard of care and to use such information solely for the purposes outlined in the Agreement.

6. Warranties & disclaimers

AivanceLabs warrants that the Services will operate materially in accordance with documentation and applicable order forms. Except as expressly stated, the Services are provided "as is" and we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

7. Liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, or consequential damages. Each party's aggregate liability is limited to fees paid in the twelve months preceding the claim, except for confidentiality breaches, payment obligations, or indemnification duties.

8. Term & termination

The Agreement remains in effect for the subscription term stated in applicable order forms and renews as specified therein. Either party may terminate for material breach if not cured within thirty (30) days after written notice. Upon termination, access ceases and customers may export data within thirty (30) days.

9. Governing law

These Terms are governed by the laws of the State of California, excluding conflict of law principles. Disputes will be resolved in the state or federal courts located in San Francisco County, California.

10. Changes

We may update these Terms and will provide notice of material changes. Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

11. Contact

For questions regarding these Terms, contact legal@aivancelabs.com or AivanceLabs, Inc., 275 Mission Street, Suite 1800, San Francisco, CA 94105 USA.